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WARRANTY LIFETIME EXPERIENCE

 

All Cumulus® products are covered by an indefinite warranty: Lifetime Experience. We carefully design every piece of our equipment so that you can better experience the great outdoors. That is why we are taking responsibility for our products no matter how long you intend to use them.

If a defect has been detected in the received product, please send it, in the clean state to:

CUMULUS
Opata Hackiego 19 street
81-211 Gdynia, Poland
with adnotation „Warranty”

ABOUT WARRANTY LIFETIME EXPERIENCE:
· It covers every Cumulus® product defect or failure of craftsmanship, as so long as you’re using our equipment for its intended purpose.
· We always take responsibility for our products, therefore we do not need a copy of the proof of purchase.
· PLEASE NOTE: The warranty does not cover mechanical damages caused by the user's fault, as well as the natural wear of products. Nevertheless, we do our best to repair every damaged product, therefore, in the case where the defect is not covered by the warranty, we offer a paid service in which the customer covers only the basic costs related to its repair (the valuation is carried out individually for each claim).

The product that is sent to the service must be washed. We care about the conditions and quality of our employees' work, which is why a not-washed product can be sent back without service, at the expense of the owner. If the condition of the product makes washing difficult (eg rip in the down sleeping bag), please protect the damage with a tape or buckle and wash the product anyway.

If the complaint is accepted, we cover all shipping costs: the damaged product to us and the repaired product, back to the customer. This applies to shipments around the world. Reimbursement of transport costs shall be made on the basis of a proof of shipment confirmation sent to us.

 

RETURNS

 

Products purchased by our store may be returned without giving any reason within 30 days of its receipt (this right does not apply to products made to order in our configurator). In order to start the return procedure, you may send a declaration of withdrawal from the contract to our email address: [email protected]. For this purpose, it is possible to use the following declaration form:

RETURN FORM

The returned product should be sent to the following address before the end of the 30-day period (counting from the day of receiving the product):
CUMULUS
Opata Hackiego 19 street
81-211 Gdynia, Poland
With adnotation „Return”

Please send back the returned product together with the invoice you received with them. Returned product can not bear traces of use, it must be complete and not destroyed. We make the return of the payment as soon as possible after the return procedure has been completed (however not later than within 14 days from the date of receiving the return form and returned product) using the same payment methods that were used in the purchase. The refund may be made by bank transfer to the account indicated by you - for this purpose, please provide this information. The cost of shipping the goods to the customer and the cost of returning the goods are not refundable.

Please note: Products modified according to the Customer's special guidelines, including products made in our configurator, are not subject to return or exchange:
 
The right to withdraw from the Sales Contract and return the goods is not granted to the Customer who is a Consumer in relation to the contracts, where the subject matter of performance is a non-prefabricated item, manufactured according to the Consumer’s specification or used to satisfy the Consumer’s individual needs.